Last updated: 01-06-2024

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.opuesto.co (the “Site”).
 
This Privacy Policy applies to .Opuesto services, products, and any additional applications, content, or features offered on our website. We request that you carefully read and periodically review this policy, as it may change. By using this website, creating an account, or accepting the Terms of Use, you are indicating your agreement to follow this Privacy Policy.

Personal information we collect.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect device information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 
  • The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including but not limited to credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
  • When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We generally use the Order Information we collect to fulfill orders placed through the Site, which includes processing payment information, arranging shipping, and providing invoices and order confirmations. Additionally, we use this Order Information to:

  1. Communicate with you.
  2. Screen orders for potential risk or fraud.
  3. Provide you with information or advertising related to our products or services in line with your preferences.
  4.  We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Your information may also be utilized in marketing or remarketing advertising campaigns.
  5. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.”

User responsibility

You agree not to use any device, software, routine, or data to interfere with or attempt to interfere with the proper functioning of the .opuesto. portal or any activity conducted on this portal. Furthermore, you agree not to use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including, among others, browsers, spiders, robots, digital characters, or intelligent agents) to navigate or search the .opuesto. portal other than the search engine or search agents provided by .opuesto. or generally available browsers to the public.

Information collected by .opuesto

As part of your interaction with .opuesto., personal information may be collected, such as:

  • Contact information, including name, postal address, phone number, and email address.
  • Purchase information, including credit card number, billing information, or shipping information.

We may also collect demographic information, including age, personal interests, and product preferences.

We may request your personal information when you are making a purchase or taking advantage of the services we offer. For example, we may ask for and/or collect personal information when you:

  • Purchase products or services.
  • Set up an online account.
  • Schedule a delivery or installation.
  • Enroll in the Reward Zone loyalty program.
  • Participate in a sweepstake, promotion, or survey.
  • Contact us with questions or concerns.
  • Engage in other activities with .opuesto.

Uses of your personal information

We use the personal information you provide to us for purposes including, but not limited to:

  • Providing customer service.
  • Fulfilling orders for products, services, or information.
  • Tracking and confirming online orders.
  • Delivering or installing products.
  • Administering our Reward Zone loyalty program.
  • Administering sweepstakes, promotions, or surveys.
  • Offering new products and services.
  • Improving the effectiveness of our websites, marketing efforts, and services and offerings.
  • Conducting research and analysis.
  • Sending marketing communications.
  • Performing other necessary business activities or as described in other parts of this policy.

Sharing personal information

.opuesto. does not sell or rent your personal information to third parties.

We may need to share your personal information with third parties such as our agents, service providers, and other representatives who act on our behalf for limited purposes. For example, we may share personal information with third parties who perform services on our behalf.

From time to time, we may be required to share personal information in response to a valid court order, government investigation, or otherwise as required by law. We also reserve the right to report to law enforcement agencies any activities that we believe in good faith to be unlawful.

We will share certain personal information when we believe such disclosure is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event.

Any personally identifiable information you provide on a bulletin board, blog, chat, product comment, or other public forum on this portal may be read, collected, or used by other users of these forums and may be used to send you unsolicited messages. We recommend that you do not disclose your name, email address, or other personal information. Please note that if you choose to do so, it is at your own risk, and you accept full responsibility for such comments and any consequences that may arise from posting such information.

Occasionally, we may partner with a third party to create a portal that may appear as if it is on a .opuesto. page. These portals may share branding or give the appearance and feel of being on our portal. However, the information collected on these pages may not be covered by .opuesto.’s privacy policy. We will disclose these portals and publish the privacy policy that applies to the information collected on these pages.

Choices regarding your personal information

.opuesto. communicates with its customers through multiple channels and means to keep them updated on topics such as promotions, offers, customer experience content, and new products or services.

Once you provide your personal information, we may contact you via direct mail, email, or telephone. We may continue to communicate through these channels unless you request to opt out of receiving such communications. Before sending you mobile advertising (e.g., text messages), we will seek your explicit consent by requesting your participation.

If you no longer wish to receive these communications, you can let us know through any of the following methods that are appropriate under the circumstances:

  • Please follow the instructions in an email or direct mail advertisement that you receive from us.
  • Send an email with your request and current contact information to info@opuesto.co.
  • For mobile advertising, you can opt out by following the instructions in your account manager.
  • If you submit a request via email or letter, please make sure to include your name, address, phone number, and email, as well as the specific changes you want to make. This will ensure that we correctly identify you in our systems and process your request accurately.
  •  .opuesto. will take necessary steps to modify your presence in our advertising communications. Due to production timelines, mailings, and systems, it may take some time to process your request. The following guidelines are provided for your convenience:
  • 10 business days for emails.
  • 30 business days for direct mail and phone.
  • Until the requested change takes effect, you may continue to receive advertising communications from us. If you send your request via regular mail, please allow additional time for us to receive and process your request.

Even if you have opted out of advertising communications, you may still receive commercial communications such as order confirmations and product recall notifications.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@opuesto.co